Shipping & Pick-ups
Our goal is to offer you the best shipping options, no matter where you live. We have delivered to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:1. Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the appropriate warehouse for dispatch within 24 hours after the order is placed. There are some items we supply from overseas in which we work with the manufacturers to process the orders, which can take an additional 2–4 days. We use known carriers like UPS, Fedex, USPS, & China Post, depending on the item.
2. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
- International delivery (First-Class Package Service) Usually takes about 12–21 business days to arrive at their destination. Some items may take 4 weeks, see individual listing. These items ship from overseas and we realize they take longer to arrive, that's why we offer Free Shipping with tracking number included on those items. U.S orders are shipped by e-packet, which is a US Postal Service. We guarantee delivery within the estimated time or your money back.
- Domestic (Flat Rate Shipping) Usually take between 5-14 days to arrive at their destination but can take longer from time to time. Carriers used are UPS freight, Fedex Ground, and USPS.
Free Pick-up A great option to save on shipping costs. Pick-ups will be in our main office by appointment (Torrington, CT 06790 USA). Items must be picked up within 15 days of purchase. Please be courteous & select this option only if you can commit to picking up the item.
Flat Rate Local Delivery This is a curbside delivery option which can be setup with our staff after purchase. Starting at only $69 within 75 mile radius of U.S. zip code 06790. Typically our staff delivers end of week. Please be courteous & select this option only if you are within the appropriate distance noted.